Reference

How kode68 Handles Your Account and Legal Rights

Every account on kode68 operates under a clear set of legal conditions — covering who can access our platform, how your data is stored, and what rules apply to wallet transactions via DANA, OVO, and GoPay.

Indonesia-eligible regions onlyDANA, OVO, GoPay wallet termsAccount data policyJurisdiction-dependent accessContact rights available
kode68 How kode68 Handles Your Account and Legal Rights
DATA AND ACCOUNT SECURITY

How We Protect and Handle Your Account Data

Data Retention Policy

We retain your account data for as long as your account remains active and for the period required by applicable legal obligations. You can request a summary of what we hold at any time.

Cookie Handling

Our site uses cookies to maintain your session state and to remember wallet preferences such as DANA or GoPay. You can manage cookie settings through your browser at any point.

Account Security Practices

Access to your account requires OTP verification at login. We do not store raw wallet credentials — DANA, OVO, and GoPay details are processed through each provider's own secure channel.

How to Request Changes

To update personal details, request data deletion, or flag a data concern, contact us via live chat or email. We verify your identity before processing any account or data change.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

Live Chat Support Reach our support team directly through the live chat window on the kode68 site. Use this for account queries, wallet verification issues with DANA or OVO, and policy clarification.
Email for Formal Requests For formal legal requests — data access, account review, or written policy queries — send an email to our support address listed on the contact page. We handle each request individually.
In-Account Help Centre Log into your kode68 account and navigate to the Help section to submit a legal or policy question. This path is the fastest way to link your request to your account record.

Common Questions About Our Legal Terms

These are the questions we get most about account conditions, data handling, and policy rights on kode68. Each answer reflects how our platform actually operates.

Access depends on local law and your region's eligibility. We do not serve regions where access is legally restricted. Check your local regulations before opening an account with us.

We collect identity details you provide at registration, wallet information for DANA, OVO, or GoPay transactions, and session activity data. This is used for account security and legal compliance only.

Yes. Submit a data access request via email or through the Help section in your account. We verify your identity first, then provide a summary of the data we hold on your account.

We'll contact you through your registered details to explain the reason. You have the right to request a formal review. Submit your review request through live chat or our support email address.

Each wallet must be verified before withdrawals are processed. Verification links your wallet to your registered account name. Mismatched names will delay the withdrawal until the discrepancy is resolved.

Log into your account and go to the Help section, or contact support via live chat. We require identity verification before updating any registered detail, including linked wallet or contact information.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.